Installation guide

The Default Auto Attendant 13-2
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
• Transfer to a user, Contact Center queue, ViewPoint Group, or IVR Plug-in
• Transfer directly to a voice mailbox to leave a message
• Transfer to another menu (another auto attendant)
You can also specify an automatic action to take if callers do nothing.
Note: You can use the separately-licensed Wave Call Classifier add-on to create business rules
and associate those rules with an auto attendant to identify callers, intelligently route calls, and
present Contact Center agents with scripts and related caller information before calls are
answered. For details about using the Call Classifier add-on, see Chapter 26.
The Default Auto Attendant
When Wave is installed, you must assign all trunk groups associated with trunks to the default
auto attendant at extension 560. Whenever you add a trunk group, you must also assign it to an
auto attendant. You can change assignments at any time
The Default Auto Attendant plays a greeting and offers the caller the following options:
• Dial any Wave extension.
•Press
9 to access a dial-by-name directory.
•Press
0 to transfer to the Operator.
•Press
# to log in to Wave.
Note: If three seconds pass after the greeting has played without the caller pressing any key, the
call is transferred to the Operator.
Release 2.0
September 2010