Installation guide

Wave Global Administrator Guide
Chapter 13
13. Configuring Auto Attendants
CHAPTER CONTENTS
You can configure an auto attendant if you want to have the inbound calls on your company’s
main phone number answered automatically. The auto attendant usually consists of a recorded
greeting followed by a menu of choices. For example, your main auto attendant might say:
“Welcome to Barchetta Industries. You may dial an extension at any time. For Sales, press 1.
For Customer Support, press 2. To hear a recorded message about our special offers, press 3. To
speak to the Operator, please hold.”
You can set up an auto attendant to let callers do any of the following:
• Dial an extension
• Dial a user by name in the dial-by-name directory
• Log in using a Wave extension and password
• Hear a recorded message
The Default Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-2
Configuring an auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Creating a new auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Defining menu choices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-5
Customizing login behavior from auto attendants . . . . . . . . . . . . . . . . . . . . . 13-13
Avoiding the auto attendant ambiguous dialing delay . . . . . . . . . . . . . . . . . . 13-16
Scheduling transfers and greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-16
Setting up an auto attendant’s hold music and greetings. . . . . . . . . . . . . . . . 13-20
Setting up custom data and skill requirements for an auto attendant . . . . . . 13-22
Viewing auto attendants in the Hunt Groups applet. . . . . . . . . . . . . . . . . . . . 13-24
Configuring the trunk group for the auto attendant extension . . . . . . . . . . . . 13-25
Release 2.0
September 2010