Installation guide

Benefits of using ViewPoint Groups 12-3
Chapter 12: Managing ViewPoint Groups
Wave Global Administrator Guide
Benefits of using ViewPoint Groups
ViewPoint Groups offer the following benefits:
• The process of finding an individual to take calls or to join a conference call is easier,
because the Extensions view in ViewPoint can be filtered by ViewPoint Group.
• Auto attendants, queues, contacts, or IVR Plug-ins can be added to a ViewPoint Group
(for informational purposes) and viewed in the Extensions view.
• Contacts can be added to ViewPoint Groups for caller identification via call rules (see the
Wave ViewPoint User Guide).
• Calls to a ViewPoint Group simultaneously ring the phones (including external stations)
of all the users who are members of that Group. IVR Plug-ins, auto attendants, queues,
and contacts who are members of that Group are not called. Both public and personal
ViewPoint Groups can be called via ViewPoint.
• When ViewPoint Group members set their personal statuses to Do Not Disturb (see Wave
ViewPoint User Guide) their phones do not ring when the Group is called.
• When ViewPoint Group members forward their calls internally (see the Wave ViewPoint
User Guide), calls to the Group ring at the number to which calls are being forwarded.
The ViewPoint Groups view
Use the ViewPoint Groups view in the User/Group Management applet to add, edit, and delete
public ViewPoint Groups. To open it, do the following:
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Log on to the User/Group Management applet, which opens in a remote access window.
See “Accessing the User/Group Management applet” on page 2-14 for more about logging
on to the User/Group Management applet.
Click
Release 2.0
September 2010