Installation guide

Wave Global Administrator Guide
Chapter 12
12. Managing ViewPoint Groups
CHAPTER CONTENTS
A ViewPoint Group is a group of related extensions or contacts. With ViewPoint Groups you
can do the following:
• Place or pick up calls to a group of users. You can direct calls to a ViewPoint Group so
that all phones (including external stations) in the Group ring simultaneously, and the
first to answer receives the call.
Note: For a different method to call a group of users, use station hunt groups. See
“Creating a station hunt group” on page 10-45.
• Organize groups of extensions for display in ViewPoint’s Extensions view, making it
easier for users to locate an extension for calling or transferring calls.
• Create Voice Mail Distribution Group to send voice messages to multiple users
simultaneously.
See the Wave ViewPoint User Guide for instructions on placing calls, routing calls to ViewPoint
Groups, and using the Extensions view.
About public and personal ViewPoint Groups . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
About Voice Mail Distribution Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
Benefits of using ViewPoint Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
The ViewPoint Groups view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Creating a ViewPoint Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4
Release 2.0
September 2010