Installation guide

Wave permissions 11-114
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Access... folder These permissions control the degree of access the user has to the specified folder in
the User/Group Management applet. The choices are:
No access. The folder view does not appear in the User/Group Management applet.
View only. The user can view but not edit or delete the folder’s items.
View and Edit. The user has full access to the folder.
You can set individual access permissions for the following folders:
• Call Log folder
• Auto Attendants folder
• Dialing Services folder
• Public Contacts folder
• Public Workgroups folder
• IVR Plug-ins folder
• Maintenance Log folder
• Pickup Groups folder
• Queues folder
• System Prompts folder
• Users folder
Note that the permission “Access Queues folder” enables a user to sign agents in and
out of any queue, including themselves if they are non-observer agents. This
permission overrides the per-queue permission “Queue sign in/out”, set via the Queue
dialog. For more information about setting queue permissions, see Chapter 2 in the
Wave Contact Center Administrator Guide.
Note that the objects shown in the Dial Plan view are edited using the permissions for
other folders (Users, Queues, etc.), so the permission “Access Dial Plan” folder has
an Allow/Disallow choice.
Wave General User Permissions
Permission Controls the ability to...
Release 2.0
September 2010