Installation guide

The option to Enable multiple line appearances on an analog phone is
now documented.
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Imitating a Wave station on externally routed calls is supported for a
user.
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You can
disable the softkeys used to make selections from the display
screen on a user’s digital or SIP phone.
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DSS Console devices, associated with a user’s digital phone, provide
“switchboard” capability by expanding the number of extension
buttons available to a digital phone user.
• For information about connecting a DSS Console on a Server,
see in the Vertical Wave Installation Guide.
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With the
ViewPoint Softphone, included with Wave, a user can dial
numbers via the ViewPoint Softphone dial bar and answer calls via the
Call Monitor. The ViewPoint Softphone uses the PC’s microphone and
speakers, headset, or other USB audio devices for audio playback and
capture.
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Multiple music-on-hold sources allow you to further customize the
caller experience. In addition to a system-wide default music-on-hold
source, you can now specify a music-on-hold source for the following:
•User
•User template
• Auto attendant
• Contact Center queue. See “Setting up hold music” in Chapter
2 in the Vertical Wave Contact Center Administrator’s Guide.
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You can
share a user’s Call Monitor, Call Log, Contact, and Message
(Inbox, Saved, and Deleted) folders
with other users.
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You can
use user templates to quickly create new users or apply user
settings to multiple users at the same time.
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The
auto attendant administrator login feature allows Wave
administrators to manage an auto attendant’s greetings over the
phone, including listening to greetings, re-recording a greeting,
recording a new greeting, making a different greeting active, and
deleting a greeting.
Added “Auto attendant configuration” to the list of available menu
choice actions.
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Revision History
Release Date Documentation Changes Page No.
Release 2.0
September 2010