Installation guide

Creating and updating users via a user template 11-95
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Phone Call waiting, Flash behavior, and other phone
options.
Note that the following phone type-specific
settings are not available in the User Template
dialog:
• Enable multiple line appearances
• Drop loop current when idle
• Use mobile extensions to imitate a station
on externally routed calls
• SIP authorization settings
• Disable softkeys
p. 11-51
Phone \ Automatic
Log Out
Phone login behavior on other users’ phones. p. 11-74
Phone \
Ring Patterns
Configurable ring tones for internal and
external calls.
p. 11-71
Phone \ Softphone If the ViewPoint integrated mobile softphone is
enabled for the user.
p. 11-72
Audio Storage size for greeting and voice title files,
and phone prompt language.
p. 11-76
Audio \ Hold Music Personalized hold music source. p. 11-77
Security Password expiration control, and whether the
user’s calls can be supervised.
p. 11-82
Security \
Permissions
All user permissions, and the roles to which the
user belongs.
p. 11-84
Queue \ Attributes Assign non-skill attributes (cost, custom
attributes) to the user for call routing purposes.
Wave Contact Center
Administrator Guide
Queue \ Skills For skill-based call routing, define a set of skills
that you can then assign to the user.
Wave Contact Center
Administrator Guide
Dial-by-name
Directory
Whether the user is listed in the Wave
dial-by-name directory.
p. 11-88
ViewPoint ViewPoint application options. p. 11-90
Use this tab To specify See
Release 2.0
September 2010