Installation guide

The Queue\ Skills tab 11-88
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
The Queue\ Skills tab
If you are using the Wave Contact Center, you use this tab to assign pre-defined skills to the user
in order to route calls based on agents’ skill levels.
For details about how to use skills-based call routing, see the Wave Contact Center
Administrator Guide.
Release 2.0
September 2010