Installation guide

The Queue \ Attributes tab 11-87
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
The Queue \ Attributes tab
If you are using the Wave Contact Center, you use this tab to assign a cost to the agent (in order
to factor the cost of an agent into call distribution), or assign pre-defined custom attributes that
affect call distribution to the agent.
For details about how to use custom call routing, see the Wave Contact Center Administrator
Guide.
Release 2.0
September 2010