Installation guide

The Audio \ Hold Music, Voice Title, and Disk Usage tabs 11-78
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Setting the user’s hold music
Expand the Audio tab in the category pane to select the Hold music tab. You use this tab to
configure a music-on-hold source for the user.
Each user can have his or her own music-on-hold source as described below, or default to the
system source (see “Configuring Music On Hold” on page 16-16.)
A caller hears this music while on hold for the user and continues to hear it while on hold until
reaching a part of Wave that uses different hold music, such as a Contact Center queue or an
auto attendant that has different hold music settings.
To customize hold music for a user
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 Click the Audio \ Hold Music tab.
3 Expand the Audio tab category and select the Hold Music tab.
Release 2.0
September 2010