Installation guide

The Phone \ Softphone tab 11-73
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Before you can enable the ViewPoint Softphone for a user via this tab, the following
requirements must be met:
Specify the user’s phone type as described in “Specifying a phone type and model” on
page 11-14.
Make sure that adequate Wave licenses are available on the Wave Server. When the
ViewPoint Softphone is used as a primary phone, a Wave IP User license is required for
that user. When the ViewPoint Softphone as a users secondary phone, no additional
Wave license is required—usage of the ViewPoint Softphone is covered by the users
existing Wave ISM User license.
To enable the ViewPoint Softphone
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 Click the Phone \ Softphone tab.
3 Select the
Enable mobile softphone checkbox. (This checkbox is disabled if no Wave ISM
User license is available, or you have not yet specified the users phone type on the User
tab.)
When you save a user with this checkbox selected, an extension is automatically assigned
with the format “Vnnnnnn”. This extension will inherit the users properties, except for the
following:
No folders, permissions, routing lists, or other features are associated with this
extension.
This extension is not displayed in any lists of user extensions in ViewPoint.
This extension is not listed in the dial-by-name directory.
Note: This extension is only used internally by Wave. Other users and external callers will
still “know” this user by his or her regular Wave extension.
4 Once this option is enabled, in order for the user to use the ViewPoint Softphone, configure
the audio playback and capture devices on the users laptop in ViewPoint by choosing
Tools > Options > Phone > Softphone Devices. For more information, see Chapter 12 in
the Wave ViewPoint User Guide.
Release 2.0
September 2010