Installation guide

The Phone \ Softphone tab 11-72
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
The Phone \ Softphone tab
You use the Softphone tab to enable the user to use the ViewPoint Softphone.
With the ViewPoint Softphone, a user can dial numbers via the ViewPoint Softphone dial bar
and answer calls via the Call Monitor. The ViewPoint Softphone uses the PC’s microphone and
speakers, headset, or other USB audio devices for audio playback and capture.
The ViewPoint Softphone can be used in either of the following ways:
•
As a primary phone, when a user does not have a physical phone. The ViewPoint
Softphone can be used as a user’s primary phone from the local LAN or when running
ViewPoint while logged in via VPN from a remote location. One Wave IP User license is
required for each user who uses the ViewPoint Softphone as his or her primary phone.
•
As as a secondary phone, allowing a user to place and take calls via ViewPoint when the
user is away from his or her physical phone. No additional Wave licenses are required for
users who use the ViewPoint Softphone as a secondary phone—usage of the ViewPoint
Softphone is covered by those users’ existing Wave ISM User licenses.
Release 2.0
September 2010