Installation guide

The Phone \ Call Handling tab 11-63
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Forwarding the user’s calls
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 On the Phone \ Call Handling tab, click
Call Forwarding to forward the user’s calls. The
Call Forwarding dialog opens.
3 Select the
Forward calls checkbox.
4 Select the type of forwarding destination in the list below.
5 Enter the forwarding extension or phone number. For external numbers, select the dialing
service to use from the
Call Using drop-down list.
6 Optionally, use
Call number for __ seconds to determine how long a call rings at the
forwarded phone before proceeding to the next step on the user’s routing list (usually
voicemail).
For an explanation of Attempt Centrex/PBX transfer, see “Forwarding calls over Centrex/PBX
trunks” on page 11-64.
Release 2.0
September 2010