Installation guide

The Phone \ Call Handling tab 11-61
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Configuring actions for unanswered or busy calls
Use the fields in the Action if the call is not answered or the station is busy section of the Phone
\ Call Handling tab to specify what happens when the user receives an incoming call that goes
unanswered or that is received while the user’s phone is off-hook.
The available actions are:
•
Take a message. The call is sent to the user’s voicemail.
•
Transfer to external number. The call is transferred to the external number you select
enter in the
Number text box.
•
Transfer to extension. The call is transferred to the external number you select from the
Extensions drop-down list, for example, an operator, a coworker who handles the user’s
calls, or an auto attendant. The transferred call is treated as a new call to that extension. If
no one answers at that extension, the call follows that extension's routing list.
•
Transfer to other voicemail. The call is transferred directly to the voicemail of the
extension you select from the
Mailbox drop-down list.
•
Hang Up. The call is disconnected.
Optionally, you can also select the
Play user’s default greeting checkbox for either action to
play the user’s default greeting before performing the action specified.
Release 2.0
September 2010