Installation guide

The Phone tab 11-59
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Disabling softkeys on a digital phone
This section only applies to digital phone users.
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 On the Phone tab, select the
Disable Softkeys checkbox to disable the softkeys used to
make selections from the display screen on a digital phone.
Configuring Flash behavior on an analog phone
This section only applies to analog phone users.
You can use the
Flash behavior while in a call field on the Phone tab to select what happens
when this user presses Flash (or quickly presses the hook) while on a call. The options are as
follows:
•
System default. The user’s behavior is whatever you have chosen as the system-wide
behavior. (See “Setting general options” on page 4-4.)
•
Menu assisted transfer. Pressing Flash takes the user to a menu giving you options for
transferring the call.
•
Direct transfer. Pressing Flash lets the user immediately enter an extension to transfer the
call. Choose this option to make transfers faster and simpler for a user who answers and
transfers many calls. Note that with direct transfer, the user cannot access Conference or
the other commands on the call handling menu unless he or she has ViewPoint.
•
Manage current call. Pressing Flash takes the user to the Wave call handling menu, of
which one of the options is transferring the call (for details, see Appendix A of the Wave
ViewPoint User Guide).
Release 2.0
September 2010