Installation guide

The Phone tab 11-58
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Automatically going off-hook when alerting
This section only applies to digital and SIP phone users.
To automatically go off-hook when alerting
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 On the Phone tab, select the
Automatically go offhook when alerting station checkbox to
have the station automatically go off-hook when the user selects ViewPoint features that
use the phone, such as play audio or place a call.
If unchecked, the phone rings normally if it is on-hook when the user selects these
ViewPoint features.
Sending digits to an analog phone
This section only applies to analog phone users.
If you are integrating a third-party device with Wave, such as a fax server or voice mail system,
you may need to indicate how to send DID information to the station as touch tone digits
(DTMF). Consult the documentation that came with your third-party device for more
information about the kind of DTMF information that is required.
To send digits to an analog phone
On the Phone tab, select one of the following options:
•
Do not send digits. Select this method (the default) if you are not integrating a third-party
device. No DTMF digits are sent.
•
Send DID from PSTN. Send the DID number as DTMF digits from the trunk on which the
call came in
•
Send user’s extension number. Send the extension number of the calling user as DTMF
digits.
•
Send call type and extension number. Send the call type and extension number as DTMF
digits.
If you choose any setting except
Do not send digits (the default), all call screening options are
disabled for the station.
Release 2.0
September 2010