Installation guide

The Phone tab 11-57
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
With a mobile extension, a user at a remote phone can:
• Use ViewPoint to manage voice messages and greetings, place outbound calls, answer
and handle calls displayed in the Call Monitor, and so forth. No configuration steps are
required to enable this functionality for a user.
• Use ViewPoint to answer and handle calls that are forwarded to a remote phone or routed
to a remote phone as a result of an action in the user’s routing list. You enable this feature
for a user as described below.
• Use the Wave phone commands for full call control even if the user is not using
ViewPoint.
Wave automatically creates a mobile extension in the following cases:
• When a user supplies a remote number when logging on to ViewPoint (as described in
“Using ViewPoint with a different phone or Wave Server” in Chapter 2 in the Wave
ViewPoint User Guide).
• When the
Imitate a station when routing incoming calls to external numbers checkbox is
selected for a user (as described below), a mobile extension is automatically created:
• For each external number in the user’s routing list.
• When the user forwards his or her calls to an external number.
When the user is currently logged on to ViewPoint at one of these numbers, incoming calls
that are forwarded to or routed to the user’s remote phone show up in ViewPoint and can
be handled as Wave station calls. If the user is not currently logged on to ViewPoint when
an incoming call comes in to one of these numbers, the user can press *# to access the
phone commands to manage the call.
To imitate a station when routing incoming calls to the user
• On the Phone tab, select the Imitate a station when routing incoming calls to external
numbers
checkbox to enable ViewPoint call handling features on calls forwarded or
routed to a user at a remote phone.
If deselected, calls forwarded or routed to a user at a remote phone do not appear in the
ViewPoint Call Monitor.
Release 2.0
September 2010