Installation guide

The Phone tab 11-55
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
The Enable multiple call appearances and Enable call waiting checkboxes work in conjunction
as follows:
•
Both checkboxes unselected. The user has one line. If the user is on the phone, new
incoming calls go straight to the next step on the user’s routing list. The user never hears
a call waiting beep.
•
Enable call waiting selected, Enable multiple line appearances unselected. Standard call
waiting. The user has two lines, one for the current call, and one for the “call waiting”
call. Once both lines are in use, new incoming calls go straight to the next routing list step
with no call waiting beep.
•
Enable call waiting unselected, Enable multiple line appearances selected. The user has
the number of lines that you specify. When the user is on the phone, he or she hears the
call waiting beep and can press Flash to accept incoming calls until all the lines are in
use. Only when all the lines are in use do new incoming calls go straight to the next
routing list step with no call waiting beep.
•
Both checkboxes selected. The user has an infinite number of lines. New calls always
trigger call waiting and never go straight to the next routing list step.
Dropping loop current when idle on an analog phone
This section only applies to analog phone users.
This option is useful if you have a third-party application that needs “disconnect supervision”
to detect the moment a call ends, for example, an application that records voice messages. The
end of a call causes an interruption of line current that third-party applications should respond
to immediately.
To drop loop current when idle on an analog phone
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 On the Phone tab, select the
Drop loop current when idle checkbox to cause Wave to briefly
interrupt current on the line whenever the user’s phone enters the Idle state (on-hook/not in
a call). If unchecked, line current is maintained when the station enters the Idle state.
3 In
Drop loop current for ___ milliseconds, enter the duration of current interruption. The
default is 1 second (1000 milliseconds).
Release 2.0
September 2010