Installation guide

The Phone tab 11-54
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Note that the ability to enable the Call Waiting feature varies depending on phone type.
•
Analog phones. By default, the Enable call waiting checkbox is selected and the Do
not play call waiting beep when using ViewPoint
checkbox is not selected.
•
Digital phones. Both the Enable call waiting checkbox and the Do not play call
waiting beep when using ViewPoint
checkbox are disabled, until a Call Waiting
feature button is configured on the phone. Then, the default settings are the same as
for analog phones.
•
SIP phones. Unless the SIP phone supports call waiting natively, neither checkbox
appears in the User dialog. Currently only the 9112i and 51i SIP phones support call
waiting natively. For these phones, the default settings are the same as described for
analog phones.
Note: The Call waiting count checkbox that appears on this tab is not supported in this version.
Enabling multiple line appearances on an analog phone
This section only applies to analog phone users.
You can use this option to give an analog phone user extra “lines” to handle simultaneous
incoming calls. When the user is on a call and a new incoming call arrives on another line, the
user hears the call waiting beep and can take the call by pressing Flash or via the ViewPoint Call
Monitor. A user with active calls on multiple lines can switch between them using the Call
Monitor or the phone commands, as described in the Wave Phone User Guide.
To enable multiple line appearances on an analog phone
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 On the Phone tab, select the
Enable multiple call appearances checkbox.
3 Enter the number of extra lines available to this user.
Release 2.0
September 2010