Installation guide

The Voice Mail \ Cascading Notifications tab 11-50
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
9 In the After all agents have been notified section, define what happens if all of the
individual notifications listed here have been sent and the voice message has still not been
listened to or acted upon.
•
Wait ___ minutes. Enter the number of minutes to wait before:
• Retrying the individual notifications listed above (specify the number of times to
repeat below).
• Trying the next notification (if any) listed in the Cascading Notifications tab.
• Performing the final action specified in the in the Cascading Notifications tab (see
below for instructions).
•
Retry notifications ___ times. Enter the number of times to repeat the individual
notifications listed above before trying the next notification (if any) or performing the
final action.
10 Click
OK to return to the Cascading Notifications tab.
11 Select one of the following final actions to perform if all of the cascading notifications
defined here have been sent and the voice message has still not been listened to:
•
Do nothing - stop notifying.
•
Write an event to the event log. Depending on how your Event Log is configured, this
may result in a Wave system administrator being notified of the event via e-mail.
•
Move the message to the mailbox. Select the voice mailbox where the voice message
will be sent from the drop-down list. Note that depending on that voice mailbox
owner’s own notification settings, another sequence of cascading notifications may be
initiated.
When you click
OK, a new cascading notification is added to the list of those that have been
created so far. Cascading notifications will be performed in the order listed. Use the Up and
Down arrows to rearrange the list order.
Release 2.0
September 2010