Installation guide

The Voice Mail tab 11-28
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
• If a user renames the Wave Saved Messages folder, Wave Mail continue to use it with the
new name.
• If a user deletes the Wave Saved Messages folder on the Exchange side, Wave Mail will
re-create it automatically the next time it needs it to synchronize a message residing in the
Saved folder on the Wave side.
How users can listen to and act on synchronized voice messages
With Wave Mail, the user can listen to and manage voice messages in any of the following ways:
• Via the phone, using the phone commands. See the Wave Phone User Guide for details.
Note: Standard phone behavior in Wave is that only Unheard messages in the Inbox
are included in the New message count on the LCD of the user’s phone. Also, the
Message Waiting Indicator on the phone is lit only if the Inbox contains at least one
Unheard message. This behavior is the same whether the user changes the number of
Unheard messages in the Inbox on the Wave side or the Exchange side (for example,
by listening to or reading a message, deleting an Unheard message, moving it to
another folder, and so forth.)
• Via ViewPoint. See Chapter 7 in the Wave ViewPoint User Guide.
• Via the user’s e-mail program. See its documentation for details.
About potential conflicts between Wave Mail and Exchange or Outlook rules
If a user has Exchange or Outlook rules for processing messages, it is possible that one or more
rules may be executed on a message that interfere with the expected synchronization between
Wave Mail and Exchange. For example, a rule might move a message to another folder, causing
a voice message to be deleted before the user has a chance to listen to it.
To avoid conflicts between Wave Mail and Exchange or Outlook rules
1 Define a new rule and make it the first rule to be executed before any other rules.
2 Configure that rule to identify incoming voice messages delivered to the user’s Exchange
Inbox by Wave Mail. For example, the rule could search for “Voicemail: From” in the
message subject, or use other identification logic that applies to a particular user.
Release 2.0
September 2010