Installation guide

The Voice Mail tab 11-27
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
How voice message synchronization works
This section describes the following:
• How voice message folders are used. See page 11-27.
• How users can listen to and act on synchronized voice messages. See page 11-28.
• About potential conflicts between Wave Mail and Exchange or Outlook rules. See page
11-28.
How voice message folders are used
After Wave Mail is enabled and configured for a user, all of the user’s existing Wave voice
messages (New, Saved, and Deleted) are sent to the user’s e-mail program and stored in the
following folders:
Wave Mail continues to monitor activity in these two sets of folders.
• After the user’s voice messages are synchronized for the first time, all subsequent new
Wave voice messages are automatically delivered to the user’s e-mail Inbox folder as
well.
• If a user moves a message between the folders on the Wave side, Wave Mail moves it
accordingly on the Exchange side. Similarly, if a user moves a message between the
folders on the Exchange side, Wave Mail moves it accordingly on the Wave side.
• Wave Mail maintains synchronization of the Heard/Unheard (Read/UnRead),
Urgent/Normal, and Private/Normal message states in the folders on both sides.
• If a user moves a message to any other folder on the Exchange side, Wave Mail
permanently deletes the message on the Wave side.
Wave voice message status E-mail program destination folder
New Inbox
Saved Wave Saved Messages
Deleted Deleted Items
Release 2.0
September 2010