Installation guide

The Voice Mail tab 11-25
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Configuring the user’s voice mailbox
In Mailbox with __ minute max size, enter the maximum size of the mailbox, in minutes.
Mailboxes can be as large as 999,999 minutes (447 GB).
Choose the default setting of 20 minutes (9.2 MB of storage) for typical users. You may need to
increase the default for users who record calls, because call recordings (including those that
were e-mailed to the user) are stored in the user's mailbox.
Note: Voice messages take up disk space on the Wave Server computer. Once available disk
space becomes scarce, system performance will suffer. To avoid this problem, archive your
users’ voice messages and call recordings regularly. See “Archiving call recordings and
voicemail” on page 22-31.
To create an extension without a voice mailbox—for example, a conference room or fax
machine—click
No mailbox.
Choosing the mailbox for call recordings
By default, call recordings that the user makes manually from ViewPoint’s Call Monitor are sent
to the mailbox of the user who made them. To send personal recordings to another user’s
mailbox instead, select a name from the
Send personal call recordings to drop-down list.
Note: This field applies only to call recordings manually made by the user. The destination for
automatic call recordings made by the system is set separately. See “Recording all calls” on
page 19-9.
Enabling voicemail greeting logon
By default, users can log on to their Wave accounts from a Wave station or auto attendant only.
You can also allow this user log on by pressing 9 during the voicemail greeting. (In this case,
the user is prompted only for password.) If you do not use auto attendants, you should enable
this feature for all users, because it is the only way for them to access their accounts remotely.
To enable the feature, select the
Allow voicemail log on during greeting by pressing 9 checkbox.
Note: Voicemail greeting logon can be slightly less secure than auto attendant logon, because
the caller does not need to know the extension number. If you enable voicemail greeting logon,
you should enforce secure passwords. See “Enforcing strong password security” on page 4-13.
Release 2.0
September 2010