Installation guide

The User \ Call Log tab 11-20
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Determining which calls are logged
By default, all inbound and outbound calls made by the user appear in the Call Log. However,
there are times when you might not want to log a user’s calls due to space or readability reasons,
for example if the user’s station is connected to a fax server used for sending thousands of faxes
daily.
To turn off call logging for the user
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 Deselect the
Log this user’s calls checkbox.
If selected, you can choose whether to log the user’s inbound calls, outbound calls, or both.
Note the following:
• Users with call logging turned off cannot use ViewPoint’s callback feature (
File > Return
Last Call
) or the list of recently dialed calls on ViewPoint’s File menu.
• If you have turned off internal call logging at the system level (see “Setting Call Log
options” on page 22-9), the user’s internal calls will not be logged, regardless of this
setting.
Associating the user with an Organization
If you have created one or more Organizations, you can associate the user with the Organization
to which he or she belongs. Calls that the user places or receives will be logged with that
Organization showing in the Call Log’s Organization column. Organizations are a means of
setting up multiple companies that share an office and a Wave Server. See “Using
Organizations” on page 20-2.
To associate the user with an Organization
1 In the User/Group Management applet, in the Users view create a new user or double-click
an existing user to edit the user.
2 Select the
Organization checkbox, and select an Organization from the drop-down list.
If unchecked, the user’s calls will appear in the Call Log with the Organization column
blank.
Release 2.0
September 2010