Installation guide

The User tab 11-13
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
You can use the Title field for various purposes, for example for the user’s department.
When a caller requests to be transferred to someone in Sales, the Operator can see all the
users in the Sales department grouped together in ViewPoint’s Transfer Call dialog. You
can also use ViewPoint Groups to group users by department (see “About public and
personal ViewPoint Groups” on page 12-2).
Assigning an extension
4 Required: Enter the user’s Extension. A user’s extension is the number callers dial to reach
the user. When you create a new user, you can accept the extension suggested automatically
by Wave or you can assign a different one. Extensions must comply with the following
restrictions:
• Must match the First Digit rules for length and digits allowed
• No longer than 10 digits
• Numeric characters only
• Must be unique
In addition, follow these recommendations when assigning extensions:
• Avoid extensions that begin with another extension or access code. For example, if
one user is given extension 17 and another extension 177, users who dial extension 17
will experience a brief delay while Wave waits to see if another “7” is dialed.
• Avoid extensions that begin with the same number used for an auto attendant menu
choice. Slow dialers may be unable to dial the extension at the auto attendant, because
they will activate the menu choice instead. See “Creating a new auto attendant” on
page 13-3.
• Avoid extensions that begin with frequently dialed area codes—if users forget to dial
an access code, they may unexpectedly dial the extension instead. For example, if
1-617 is a commonly dialed prefix for your location, do not assign extension 161.
Creating a password
5 Required: Enter a numeric Password used to access the user's voicemail and account
options, and to log on to ViewPoint. The user’s password can be changed either on this tab
or in ViewPoint.
Retype the new password in the
Confirmation field.
Note: Assigning secure passwords is one of the key means by which you can protect your
business from unauthorized access, and lost money due to toll fraud. See Appendix A.
Release 2.0
September 2010