Installation guide

Adding users via the User dialog 11-11
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Phone \ Softphone If the ViewPoint Softphone is enabled for the
user.
p. 11-72
Phone \ Automatic
Log Out
Phone login behavior on other users’ phones. p. 11-74
Audio Storage size for greeting and voice title files,
and phone prompt language.
p. 11-76
Audio \ Hold Music Personalized hold music source. p. 11-77
Audio \ Voice Title The user’s voice title. p. 11-77
Audio \ Disk Usage Space usage report for voice messages,
greetings, and voice titles.
p. 11-77
Security Password expiration control, and whether the
user’s calls can be supervised.
p. 11-82
Security \
Permissions
All user permissions, and the roles to which the
user belongs.
p. 11-84
Queue \ Attributes Assign non-skill attributes (cost, custom
attributes) to the user for call routing purposes.
Wave Contact Center
Administrator Guide
Queue \ Skills For skill-based call routing, define a set of skills
that you can then assign to the user.
Wave Contact Center
Administrator Guide
Dial-by-name
Directory
Whether the user is listed in the Wave
dial-by-name directory.
p. 11-88
ViewPoint ViewPoint application options. p. 11-90
Sharing \
Call Monitor,
Sharing \ Call Log,
Sharing \ Contact,
Sharing \ Message
If and how any of the user’s folders are shared
with other users.
p. 11-91
Use this tab To specify See
Release 2.0
September 2010