Installation guide

The Users view 11-6
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Agent If checked, the user is an agent in one or more Contact Center queues. See
the Wave Contact Center Administrator Guide.
Must Change
Password
If checked the user will be required to change his or her password the next
time he or she logs in.
Note that this column is checked only if the field
User must change
password on next logon
is checked for the user in the User dialog -
Security tab. The column is not checked if the user’s password has
expired.
Password Never
Expires
If checked, the user’s password never automatically expires according to
the system setting for automatic password expiration
Locked Out If checked, the user is unable to log in to his or her account due to
multiple failed attempts to access that account as defined in System
Settings (see “Enforcing strong password security” on page 4-13).
Title User’s title or department name.
Organization The user’s Organization, if one has been assigned. You can set up
Organizations that represent different companies within your office, and
track users’ phone calls by Organization for billing or other purposes.
Personal Status The name of the user’s current personal status.
ACD DND This feature is not supported in this version.
Mail Usage Percentage of allocated voicemail space currently used. For details on
how the information in this and the following two columns is calculated,
see “Viewing the user’s disk usage” on page 11-81.
Greeting Usage Percentage of allocated greeting and voice title space currently used.
Disk Usage (MB) Amount of disk space in megabytes used by the user's voice message,
greeting, and voice title files.
Mailbox Size (min) Total space allocated to the user for voice messages, in minutes.
Greeting Size (min) Total space allocated to the user for greetings and voice titles, in minutes.
Forwarding To Number to which the user is currently forwarding calls.
Gateway Name This feature is not supported in this version.
Listed If checked, the user is listed in the dial-by-name directory.
Column Description
Release 2.0
September 2010