Installation guide

Configuring hunt groups of extensions 10-46
Chapter 10: Configuring Phones
Wave Global Administrator Guide
5 Enter a Name for the hunt group. You can enter up to 16 alphanumeric characters in the
Name field.
6 Select the desired hunting method from the
Hunt Order drop-down list.
You have four hunt order options: Linear, Circular, Ring, and Attendant. For descriptions,
see “Hunt group hunt orders” on page 29-24.
7 In the Forwarding section, specify the forwarding destinations for calls that come into the
Attendant hunt group when all the extensions included in the hunt group are busy or do not
answer. Note that if you do not select a busy forward destination, callers will hear a busy
tone.
•
When busy, forward to extension. Specify the extension to which the calls will be
forwarded when all of the hunt group member extensions are busy. The default
forwarding destination for the Attendant hunt group is the VoiceMail hunt group pilot
number, which allow the caller to leave a message.
•
When no answer. Use the following fields to specify how unanswered calls will be
handled.
•
after ___ rings. Specify the number of rings before forwarding. If a call is not
answered at an extension after the ring count elapses, it will be forwarded to the
next member of the hunt group.
•
on ___ members. Specify the number of stations in the hunt group to be rung in
succession. For example, if there are five hunt group members and the number of
stations is set to three, only three of the five members will be rung before a call is
forwarded to the no-answer destination.
•
forward to extension. Specify the extension (user, hunt group, or voicemail) to
which calls will be forwarded when none of the hunt group member extensions
answer.
Keep in mind that a ring cycle is six seconds long—two seconds of ringing and
four seconds of silence. Avoid configuring the hunt group for too many rings or
too many members to ring or the caller will hear only ringing for an extended
period and may hang up.
8 To send multiple hunt group calls to users who have multiple call appearance lines on a
digital phone, check
Span multiple call appearances. Then use the Restrict spanning to a
multiple of __ calls
field to enter the maximum number of calls that can be sent to a single
phone.
For example, if you enter a Restrict spanning number of 5, and a phone has 8 call
appearance lines, only 5 calls will be sent to the phone.
Release 2.0
September 2010