Installation guide

Configuring hunt groups of extensions 10-44
Chapter 10: Configuring Phones
Wave Global Administrator Guide
5 Select the members you wish to add, and click OK.
Use Ctrl-click or Shift-click to select multiple extensions. A maximum of 64 extensions
can be in a single hunt group.
6 In the Forwarding section, specify the forwarding destinations for calls that come into the
Attendant hunt group when all the extensions included in the hunt group are busy or do not
answer. Note that if you do not select a busy forward destination, callers will hear a busy
tone.
•
When busy, forward to extension. Specify the extension to which the calls will be
forwarded when all of the hunt group member extensions are busy. The default
forwarding destination for the Attendant hunt group is the VoiceMail hunt group pilot
number, which allow the caller to leave a message.
•
When no answer. Use the following fields to specify how unanswered calls will be
handled.
•
after ___ rings. Specify the number of rings before forwarding. If a call is not
answered at an extension after the ring count elapses, it will be forwarded to the
next member of the hunt group.
•
on ___ members. Specify the number of stations in the hunt group to be rung in
succession. For example, if there are five hunt group members and the number of
stations is set to three, only three of the five members will be rung before a call is
forwarded to the no-answer destination.
•
forward to extension. Specify the extension (user, hunt group, or voicemail) to
which calls will be forwarded when none of the hunt group member extensions
answer.
Keep in mind that a ring cycle is six seconds long—two seconds of ringing and
four seconds of silence. Avoid configuring the hunt group for too many rings or
too many members to ring or the caller will hear only ringing for an extended
period and may hang up.
Note: When a call is initially placed to a hunt group pilot number, the ring count specified
above supersedes the
Ring Phone X Times count configured in the Phone tab of the User
dialog, for extensions in that hunt group.
7 Click
OK to close the Station Hunt Group dialog, and return to the Management Console.
Release 2.0
September 2010