Installation guide

Configuring hunt groups of extensions 10-42
Chapter 10: Configuring Phones
Wave Global Administrator Guide
• Assigning extensions to the Attendant hunt group via the Hunt Groups applet. Hunt
group members with the Attendant hunt order are typically stations that can handle
multiple calls simultaneously. The Attendant hunt order is valid for station hunt groups
only.
The Attendant hunt group assigns calls in a fashion similar to a hunt group with a Circular
hunt order, unless some of the stations are already handling other calls. In that case, the
call will be assigned to the member currently handling the fewest number of calls,
provided that member has the capacity to accept another call. If a member is in Do Not
Disturb mode or is already handling calls on all available lines, then the unanswered call
will continue to the next member that hasn’t yet been offered the call. Once the call has
been offered to all available members of the group, the unanswered call may then re-ring
a member who was previously offered the call, until the call has rung the programmed
number of members before forwarding.
To configure the Attendant hunt group:
1 If necessary, click the Administration tab of the Management Console.
2 Click the Hunt Groups icon, located in the PBX Administration section.
Click
Release 2.0
September 2010