Installation guide

Configuring hunt groups of extensions 10-41
Chapter 10: Configuring Phones
Wave Global Administrator Guide
Deleting the default Attendant Hunt Group x0 (Operator) removes this default operator as
the personal operator of any users to which it is assigned, so you will need to reassign the
hunt group (or another extension) as the personal operator for those users. New users will
be set to use the hunt group as personal operator by default, if it exists.
This section describes how to do the following:
• Configuring the Attendant hunt group. See page 10-41.
• Creating a station hunt group. See page 10-45.
• Adding members to hunt groups. See page 10-47.
Configuring the Attendant hunt group
Configuring the Attendant consists of the following:
•
Specifying an Attendant digit via the First Digit Table applet. Any digit—but only one—
can be configured as the Attendant digit in the First Digit Table applet. If the Attendant
digit is changed from the default of 0, the Attendant hunt group pilot number must also be
changed, to ensure that the company operator and Auto Attendant will receive all calls
routed to the attendant. Note that the 0 digit can be configured in the First Digit Table as
Not Configured, Attendant, or External, but it cannot be configured for Extension.
• If you change the default Attendant digit, be careful not to introduce a dialing conflict by
selecting a new Attendant digit (for example 9) that matches the first digit of your
emergency number (for example 911). This configuration will prevent extensions in the
Attendant hunt group from ringing as expected.
To avoid this problem, do either of the following:
• Do not configure the Attendant digit to match the first digit of your emergency
number.
• In the General Settings applet, on the PBX (Advanced) tab, select the
Require
external access code
to dial emergency numbers checkbox to resolve the dialing
conflict. See “Requiring an access code for emergency number dialing” on page
16-13 for more information.
Release 2.0
September 2010