Installation guide

Configuring hunt groups of extensions 10-40
Chapter 10: Configuring Phones
Wave Global Administrator Guide
Volume Reset Override feature
Allows the user to override the automatic reset of the handset/headset volume, and retain the
previous setting.
Note: This feature is sometimes called “Volume Ring Override”.
Phone type: Digital.
Required settings: None.
Optional settings: None.
Configuring hunt groups of extensions
You create a station hunt group of user extensions when you want to have phone calls routed to
a group of users.
• Station hunt groups are used to route calls to groups of extensions. Note that calls to a
station hunt group do not follow a user's external call forwarding setting. If a user is a
member of a hunt group and that user has forwarded calls to an external number, calls to
the hunt group that are sent to that user are not forwarded to the external number as
expected. Instead, calls are forwarded to the hunt group’s
When busy, forward to
extension ___
setting (specified in the Station Hunt Group dialog.)
•The Attendant hunt group is a station hunt group that is used by the Attendant digit
(default=0) for dialing the company operator, and it is used to forward inbound calls to
the company operator or Auto Attendant. Attendant hunt group search order is based on
the number of calls being handled by a member, not the number of available lines on a
member’s phones. Also, the Attendant hunt group rings all available members of the
group for a call before repeating any members.
Specifically, the Attendant hunt group assigns calls in a fashion similar to a hunt group
with a Circular hunt order, unless some of the stations are already handling other calls. In
that case, the call will be assigned to the member currently handling the fewest number of
calls, provided that member has the capacity to accept another call. If a member is in Do
Not Disturb mode or is already handling calls on all available lines, then the unanswered
call will continue to the next member that hasn’t yet been offered the call. Once the call
has been offered to all available members of the group, the unanswered call may then
re-ring a member who was previously offered the call, until the call has rung the
programmed number of members before forwarding.
Release 2.0
September 2010