Installation guide

Configuring digital and SIP phone feature buttons 10-38
Chapter 10: Configuring Phones
Wave Global Administrator Guide
User Forward feature
Forwards calls to another extension or phone number. You can include multiple User Forward
buttons on a phone.
Phone type: Digital.
Required settings: None.
Optional settings:
•
Telephone Number. Forwards the call to the specified extension. If you leave this field
blank, the user can program a number from the phone.
Important notes:
• Configure the following call forwarding-related options in the General Setting applet,
PBX (Advanced) tab, in the Trunking group box:
•
Off-Site Call Forward Password Required. If checked, users must enter their
voicemail passwords when forwarding their phone calls to an external number.
If you select this option, users must enter their voicemail password after specifying
the external number when they dial *43 (or press the Forward button on a digital
phone) to forward their calls to an off-site number.
Note that users without passwords can use the password
111 when prompted to
forward calls to an external number.
Caution: It is strongly suggested that you configure passwords for all users.
Password security is crucial in preventing your company from being victimized
by toll fraud, where unauthorized users gain privileged access to your
telephone system and place outbound long distance or international calls that
are then charged to you. In most cases, access is gained through unsecure,
easy-to-guess passwords. By making your passwords more secure, you can
dramatically increase the security of your Wave system against toll fraud. For
more information, see Appendix A.
• Allow External Trunk-to-Trunk Connections. If checked, enables external
trunk-to-trunk connections. In this scenario, a call is physically connected across
two external trunks through Wave. If you enable external trunk-to-trunk
connections, Wave allows calls to be forwarded, transferred, and conferenced
between external numbers.
Release 2.0
September 2010