Installation guide

Configuring digital and SIP phone feature buttons 10-30
Chapter 10: Configuring Phones
Wave Global Administrator Guide
The phone’s LED displays the queue status as follows:
• Off = No calls in queue.
• Flashing slowly = Number of calls in the queue is less than the threshold set in Queue
Configuration.
• Faster flashing = Number of calls in the queue is equal to or greater than the threshold set
in Queue Configuration.
Phone type: Digital.
Required settings:
•
Queue. Name of the Call Navigator queue associated with this button.
Optional settings:
•
Enable Pickup. If selected, when this button flashes (indicating that there are calls in the
queue), pressing the Queue Status button dials the pickup code for that queue to take a
call. Select this checkbox for a Pickup type queue, or when associating a Queue Status
button with a Line Appearance button as described in
Call Navigator Pickup Group,
below.
If not selected, the button flashes but no pickup is available. Deselect this checkbox for a
non-Pickup type queue.
•
Call Navigator Pickup Group 1-6. Only used in association with the Primary and/or Line
Appearance features. This allows a line appearance button to be used for answering calls
on a specific Call Navigator queue.
When there is a waiting call in that queue, pressing the Queue Status button automatically
connects the call on the primary or other available line appearance on this phone that is
also associated with the same Call Navigator Pickup Group. (You do not need to press the
associated Primary or Line Appearance button to take the call.)
Release 2.0
September 2010