Installation guide

Configuring digital and SIP phone feature buttons 10-28
Chapter 10: Configuring Phones
Wave Global Administrator Guide
• Call Navigator Pickup Group 1-6. Only used if you are using the Wave Call Navigator
software add-on in association with the Queue Status feature. This allows the primary
line appearance to be used for answering calls on a specific Call Navigator queue.
When there is a waiting call in that queue, pressing the Queue Status button automatically
connects the call on the primary line appearance, if it is available. If the primary line
appearance is not available, the queue call is automatically connected on another available
line appearance on this phone that is also associated with the same Call Navigator Pickup
Group. (You do not need to press the associated Primary or Line Appearance button to take
the call.)
To configure this feature
a Select one or more
Call Navigator Pickup Group checkboxes here to add this line
appearance’s extension to the pool(s) of extensions that can answer calls via any
associated Queue Status buttons that specify those Call Navigator Pickup Groups.
Note: A single Queue Status button can specify one or more Call Navigator Pickup
Groups to answer calls on the queue that it monitors, and you can define more than one
Queue Status button per phone, so this line appearance’s extension may be part of
several extension pools.
b Configure a one or more Queue Status buttons that specify the Call Navigator Pickup
Group(s) selected.
c Select the
Enable Pickup checkbox for those buttons.
Note: A Call Navigator Pickup Group is only used here to associate this Primary
button with a Queue Status button. You do not need to create a Wave Pickup Group (as
described in “Configuring call pickup groups” on page 16-5) by that name.
Release 2.0
September 2010