Installation guide

Configuring digital and SIP phone feature buttons 10-13
Chapter 10: Configuring Phones
Wave Global Administrator Guide
Agent Status feature
Lets an agent toggle his or her state between Forced-not-ready and Ready, or between Not
Ready and Ready. The phone’s LED displays the agent’s state as follows:
• Green = Ready (idle).
• Red = Not Ready or Forced Not ready.
• Flashing Red = Forced not ready (will take effect when current call completes).
Note: Pressing a configured Agent Status button on a digital phone will have no effect unless
the Wave Call Navigator is installed.
Phone type: Digital.
Required settings: None.
Optional settings: None.
Auto Dial feature
Automatically dials a specified phone number. You can include multiple Auto Dial buttons on
a phone, including shifted Auto Dial buttons (see “Shift feature” on page 10-33.)
Phone type: Digital, SIP.
Required settings: None.
Optional settings:
•
Telephone Number. Include any digit sequence up to 32 digits. If you leave this field
blank, the user can program an auto dial number from the phone. See the Wave Phone
User Guide for instructions.
•
Allow application control of LED. If checked, a custom TAPI application (such as Call
Navigator) will control the phone’s LED, for example to alert the user to service a call.
Release 2.0
September 2010