Installation guide

TOC-14
Wave Global Administrator Guide
T1 alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-21
Archiving call recordings and voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-31
About the Wave Recording Archive Service . . . . . . . . . . . . . . . . . . . . . . .22-31
About mailbox recording file formats . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-32
Searching and acting on archived recordings . . . . . . . . . . . . . . . . . . . . . .22-32
Configuring the Wave Recording Archive Service . . . . . . . . . . . . . . . . . .22-33
Starting and stopping the Wave Recording Archive Service . . . . . . . . . .22-36
Archiving mailbox recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-36
Configuring who can manage archived recordings . . . . . . . . . . . . . . . . . .22-40
Using the Wave Archive Recording Browser . . . . . . . . . . . . . . . . . . . . . .22-42
Monitoring database and disk usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-43
Database server memory usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-43
Viewing storage statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-44
Changing special Wave directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-45
Identifying security risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-46
Capturing network troubleshooting logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-46
Adjusting or turning off network capture . . . . . . . . . . . . . . . . . . . . . . . . .22-47
Reporting problems to your Wave provider . . . . . . . . . . . . . . . . . . . . . . . . . . 22-49
Setting Problem Report Wizard defaults . . . . . . . . . . . . . . . . . . . . . . . . . .22-49
Reporting ViewPoint problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-50
The problem report package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-53
Running the Problem Report Wizard from the command line . . . . . . . . .22-54
Chapter 23. Continuing System Administration
Restoring your system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23-1
Restoring network settings after using the Vertical Wave System Recovery Disk
23-4
Upgrading or downgrading the Wave Server . . . . . . . . . . . . . . . . . . . . . . . . . . 23-5
Upgrading the Wave Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23-6
Uploading and upgrading steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23-9
Viewing upgrade history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23-16
Deleting system backups created during an upgrade . . . . . . . . . . . . . . . .23-17
Downgrading the Wave Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23-17
Displaying software versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23-19
Release 2.0
September 2010