Installation guide

Wave Global Administrator Guide
Chapter 10
10. Configuring Phones
CHAPTER CONTENTS
You can customize phone behavior in several ways:
•
Via the User Configuration (Templates) applet. Phone behavior defined via a template is
applied to all users who are assigned that template. If you have groups of users who use
the same phone model and who require a similar set of phone features, you can create a
template for those users in the User Configuration (Templates) applet that associates
those features with buttons on the phone. This chapter explains how to view, create, and
modify phone templates for analog, digital, and SIP phones.
Hint: Once you create or refine a phone template, you can then assign it to a user when you
create the user. For this reason you should define phone templates before creating users.
•
Via the User/Group Management applet. Phone behavior defined via the User dialog /
Station Features tab applies only to that user’s phone. Use the User/Group management
applet to make specific overrides to an assigned phone template for an individual user’s
phone. See “The Phone tab” on page 11-51 for details.
•
Via the phone. Users can customize some aspects of their own phone’s behavior from the
phone itself. See the Wave Phone User Guide for more information.
About phone templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Configuring phone templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Configuring digital and SIP phone feature buttons. . . . . . . . . . . . . . . . . . . . . 10-10
Configuring hunt groups of extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-40
Enabling and disabling station ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-48
Release 2.0
September 2010