Installation guide

About creating new trunk groups 5-2
Chapter 5: Configuring Analog and Digital Trunks
Wave Global Administrator Guide
About creating new trunk groups
Before you can configure analog and digital trunks and put them in trunk groups, those trunk
groups must exist. Wave provides default trunk groups (see the Default trunk groups table on
page 27-5) that you can use to quickly group a set of analog or digital channels for most call
routing scenarios.
If necessary, you can create additional trunk groups according to the steps in “Creating a new
trunk group” on page 5-3. Those steps describe how to create, name, and set the direction and
hunt order for a new trunk group. Later in the configuration process, you will configure Caller
ID settings on the Out tab (see Chapter 16, PBX Feature Configuration) and configure the In tab
(see Chapter 8, Configuring Inbound Call Routing).
About creating outside lines
You can map an Outside Line button on a digital phone directly to one or more trunks,
simulating a key system.
Note: In Wave ISM, the term “outside line” specifically refers to this digital phone feature—
throughout the Wave documentation, another term, “external line”, is used when referring to the
common action of pressing a specific button (typically
9) on any type of phone to get dial tone
to make an external call.
Calls made or answered via an Outside Line feature button on a phone do not appear in the
ViewPoint Call Monitor because ViewPoint does not know about Outside Line feature button
call activity.
Setting up outside lines consists of the following tasks:
• Create an outside line-enabled trunk group using the Trunk Groups applet.
Note: One of the settings you specify when you create an outside line-enabled trunk
group is whether it is a single-call variant or multiple-call variant outside line. The
variant type determines how outside line buttons on digital phones are associated with
the trunks in the trunk group. See page 29-25 for more about each variant type.
• Associate physical trunks with the outside line-enabled trunk group using the Trunk
Configuration applet.
Release 2.0
September 2010