User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

The Contacts folder 9-2
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
The Contacts folder
To open the Contacts folder, click its icon in the navigation bar.
Using contacts folders
You can create folders to organize your contacts. For example, you could have a Friends folder
for personal contacts that keeps your friends separate from your other contacts. Separating
contacts into folders makes it easier to find your contacts quickly. See “Organizing items in
folders” on page 2-17.
Private and public contacts
In Wave, contacts can be private or public, as follows:
• Private contacts are your own personal contacts. These contacts appear only in the
Contacts folder of your ViewPoint on your computer. Other users cannot see your
contacts unless you explicitly share your Contacts folder with them.
• Public contacts are available to all users in your office. When public contacts call your
office, Wave identifies them no matter which extension or user they are calling.