User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Forwarding calls 8-4
Chapter 8: Call Forwarding
Wave ViewPoint User Guide
Turning forwarding on and off via the FWD button
The FWD button appears in the status bar. While your calls are forwarded, the FWD
button displays a small phone and green arrow icon.
Click the FWD button to open the Call Forwarding dialog to turn call forwarding on or off or
make other changes. Click the down arrow on the FWD button to choose a different forwarding
number from your My Numbers list (set by your Wave ISM administrator) without opening the
Call Forwarding dialog, or toggle call forwarding on and off.
Placing calls at another user’s extension
To place calls as yourself from another user’s extension, log on either through ViewPoint or the
telephone commands, as described in “Placing outbound calls from shared stations” on
page 3-2.
Call forwarding and voicemail
If no one answers at your call forwarding location, the call is sent to your voicemail.
Note: Forwarding calls with this method avoids tying up extra trunks. However, when a call
is routed out,
Wave loses control of it.