User guide

Associating a call from “Unknown” with a contact 7-8
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Associating a call from “Unknown” with a contact
When a Call Log entry appears from “Unknown,” it means that Wave was unable to identify the
caller as a Wave contact or user. You can associate the call with a contact, so that the correct
name displays and Wave identifies the contact on subsequent calls from that phone.
See “Associating a call or Caller ID number with a contact” on page 9-9 for complete
instructions.
Returning a call in the Call Log folder
1. Select the call in the Call Log folder that you want to return.
2. On the
Actions menu, choose one of the following:
• Place Call. This command lets you choose the number to dial from a submenu. If
the caller is a contact, you can choose the phone number to call from the list of the
contact’s phone numbers. You can also choose to call by using the Caller ID number
of the call.
• Speed Dial. This command places a call immediately to a user’s extension, a
contact’s default number, or an unknown caller’s Caller ID number. You can also
choose Speed Dial by double-clicking the call.
3. Click
OK. Wave dials the number.
Entering an account code for a Call Log entry
You can enter an account code or change the one already entered for a call in the Call Log. You
must have permission to view and edit the Call Log to enter or change account codes.
1. Select the call, and then choose
Actions > Enter Account Code.
2. Enter an account code. You can enter numbers, letters, or other characters.
3. Click
OK.