User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Taking notes on a Call Log entry 7-7
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Taking notes on a Call Log entry
By clicking Notes in the bottom pane, you can take notes on a Call Log entry. Notes can help
identify a call in the list or summarize important information about a call.
To take notes on a Call Log entry, select the entry, click in the Notes Pane, and then type your
notes. When you are done, you can press Enter or click your mouse anywhere. The notes you
just created appear in the Notes column for that Call Log entry.
Dial String
Digits that Wave actually dialed over the trunk, which can be
different than the digits Wave displays in a contact's phone
number. For example, a dial string can contain an international
or long-distance access code, least-cost routing information,
or dialing prefix or suffix.
Left Message
A check in this field indicates that the caller left a voice
message.
Result
How the call ended. The possible outcomes are:
Abandoned: The caller hung up before the call was answered.
Connected: The call was answered.
To voicemail: The call was sent to voicemail.
Blind Transfer: A blind transfer sent the call to another
extension.
Supervised Transfer: A supervised transfer sent the call to
another extension.
Unknown: Wave was unable to identify the outcome of the call.
Login: The user logged in to Wave at a remote phone.
Custom Data
Custom data, if any, associated with the call. Custom data can
be collected by IVR Plug-ins or contact center queues that
prompt the caller for information.
The Call Details dialog contains following columns:
Column Description