User guide

The Call Log folder 7-6
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Call Details columns
The Call Details dialog contains following columns:
Column Description
Indicates the incoming and outgoing components of the call,
respectively.
Name
Name of the parties in the call. On incoming calls,
“Unknown” appears unless the user identified the caller as a
contact. On outgoing calls, the user’s name appears.
Start Time
Date and time that each party began participating in the call.
End Time
Date and time that each party left the call.
Answered Time
Date and time that the call was answered.
Answered By
Name of the users for whom this was an incoming call.
Account Code
Account code associated with the call, if any. See “Entering an
account code for a Call Log entry” on page 7-8.
Number
On incoming lines, Caller ID name and number, if available.
On outgoing lines, the number dialed. On a call to or from
another Wave user, this field contains <NA>.
Number Type
The type of number displayed in the Number column. Types
are:
Phone: External phone number
Internet: Internet or IP network address
Extension: Internal extension
Access Code
On outgoing calls and incoming calls over an IP gateway, the
access code of the dialing service used to place the call.
DID
On incoming lines, your Direct Inward Dial number if the
caller used it to call you. DID is not applicable for outgoing
lines.
Device
On incoming lines, the trunk or station number at which the
call was placed. On outgoing lines, your station number.