User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
The Call Log folder 7-5
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Viewing call details
You can view more information about your calls by double-clicking a call in the Call Log folder.
The Call Details dialog opens.
The Call Details dialog displays a separate line for each party in the call.
Note: The Call Details dialog shows current information about the parties in the call, while the
Call Log folder shows the information as it was at the time of the call. Therefore the two can
sometimes be different, for example, if the call was from a contact and you changed the
contact’s name since the time of the call.
Wait Time On incoming calls, the length of time starting when the caller
selected the user’s extension until the time that the user picked up.
On outgoing calls, Wait Time is always 00:00. (This column is
used primarily in contact centers to keep track of the time callers
spent waiting for an agent.)
Call ID The Wave ID number of the call, primarily of interest to Wave
system administrators. Call ID number also appears in queue logs
to identify the call.
Column Description