User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
The Call Log folder 7-4
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Recorded By User If checked, the user recorded the call manually using ViewPoint
commands (see “Recording a call” on page 4-8.)
Result How the caller’s wait ended. The possible outcomes are:
Abandoned: The caller hung up before the call was answered.
Connected: The call was answered.
To voicemail: The call was sent to voicemail.
Blind Transfer: A blind transfer sent the call to another
extension.
Supervised Transfer: A supervised transfer sent the call to
another extension.
Unknown: Wave was unable to identify the outcome of the call.
Login: The user logged in to Wave at a remote phone.
Start Time Date and time that the call first arrived in the Wave system.
Stop Time Date and time that the call ended.
To Name of the party who received the call. On incoming calls, this
is the user’s name. On outgoing calls, “Unknown” appears unless
the user identified the person as a contact.
“& others” in this column indicates a call with more than two
parties, for example, a conference call or a call that was
transferred. Double-click the call to see all of the parties in the
Call Details dialog.
To Device On incoming calls, the user’s station ID. If an incoming call was
transferred, this column shoes the last station that took the call.
On outgoing calls, the trunk used for the call.
To Number On inbound calls, the extension or DID number that the caller
dialed. On outbound calls, the number the user dialed.
Column Description