User guide

The Call Log folder 7-3
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Custom Data
Custom data, if any, associated with the call. Custom data can
be collected by IVR Plug-ins, auto attendants, or contact
center queues.
Dial String
Digits that Wave actually dialed over the trunk, which may be
different than the digits Wave displays in a contact's phone
number. For example, a dial string may contain an
international or long-distance access code, a dialing prefix, or
a dialing suffix.
Duration
Length of the call, beginning at the time when the two parties
are connected.
From
Name of the person who originated the call. On incoming
calls, “Unknown” appears unless the user identified the caller
as a contact. On outgoing calls, this is the user’s name.
From Device
The station ID or Wave trunk number from which the call
originated.
From Number
On incoming calls, the caller's extension or external phone
number. On outgoing calls, the user's extension.
Left Message
If checked, the caller left a voice message.
Notes
Any notes associated with the call.
Number
On incoming calls, Caller ID name and number if available.
On outgoing calls, the number the user dialed. On a call to or
from another Wave user, this field contains <NA>.
Organization
Organization associated with the call, if any. Organizations
are associated with outbound calls only, and represent the
Organization to which the calling party belongs.
Placed By Name of the person who placed the call. On incoming calls,
“Unknown” appears unless Wave identified the caller as a contact
or another user. On outgoing calls, the user’s name appears.
Recorded By Queue If checked, the call was automatically recorded by a contact
center queue.
Column Description