User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
The Call Log folder 7-2
Chapter 7: Using the Call Log Folder
Wave ViewPoint User Guide
Call Log folder filters
The Call Log folder toolbar contains the following drop-down lists that enable you to view only
the calls you want.
Use either or both of the following:
• Time filter. View the most recent calls according to the time frame you select.
• Inbound/outbound filter. View only inbound calls, only outbound calls, or both.
Call Log folder columns
The following table shows the columns that are available in the Call Log folder. Many of these
columns are hidden by default.
You can view more information for a call in either of the following ways:
• Double-click a call to view it in the Call Details dialog, in which more columns are
displayed. See “Viewing call details” on page 7-5.
• Add more columns to the Call Log folder itself. See “” on page 18-22.
To view more information for a call, you can add more columns to the Call Log folder itself.
See “Customizing columns” on page 18-22.
Column Description
Indicates incoming or outgoing calls, respectively. Called
Direction in the Show Columns dialog.
Account Code
Account code associated with the call, if any.
Answered By
Name of the user who answered an incoming call. Note that
on unanswered calls, this field shows the name of the user who
was dialed.
Callback number
The callback phone number entered by the caller, if one is
available.
Called Number
On incoming calls, your Direct Inward Dial (DID) number if
the caller used it to call you. The field is blank for incoming
calls without DID. On outgoing calls, the number you dialed.