User guide

Managing greetings 6-13
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Managing greetings
Greetings are recorded messages that callers hear when they reach your voicemail. For example,
“This is Steve. I’m not at my desk at the moment, but leave me a message and I’ll get back to
you soon.”
With Wave you can record and store multiple greetings and specify when you want Wave to use
each one. For example, you can have a normal greeting for everyday use, another greeting for
extended absences, and a third greeting for vacations. You can also create and use custom
greetings for individual callers (see Chapter 17).
Space for greetings
You have a limited amount of disk space for greeting and voice title recordings. See your Wave
system administrator to find out how much space has been allocated to you and how much you
have used.
The Greetings folder
The Greetings folder lets you view and manage your greetings. To open the Greetings folder,
click
Configuration in the navigation bar, and then click Greetings.