User guide

Knowing when you have new messages 6-12
Chapter 6: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Note the following:
• For e-mail notification to work properly, the Wave ISM must be configured correctly. See
your Wave system administrator if you encounter any problems.
• Your Wave system can be synchronized with Microsoft Exchange so that changes you
make to messages in one Inbox folder are reflected in the other. See “Microsoft Exchange
Server synchronization” on page 6-7 for more information.
• Notification is sent only for new voice messages, not new call recordings.
About e-mail notification
E-mail notification messages include the caller's name (if available), the phone number at which
the call originated, the extension at which the message was left, the message length, and any
notes associated with the message. You can even have Wave attach the voice message itself to
the e-mail as an audio file so that you can play it wherever you are.
About pager notification
Pager notifications can include the Caller ID of the voice message, the Wave extension that the
caller dialed, and the length of the voice message.
About call notification
Wave places notification calls to the number of your choice. The notification call says, “<voice
title> has a new voice message from <caller’s voice title if available>. Press # to hear your
message.” By pressing #, you can log onto the queue’s account and hear the new message, and
even press
4 3 to call the person back.
Scheduling notifications
If you do not want to receive notifications 24 hours a day, 7 days a week, your Wave system
administrator can schedule notifications to occur at specific times only. For example, you can
have Wave send notifications only during business hours or after business hours on work days.
You can also set up custom hours. You can have different schedules for e-mail, pager, and call
notification.
Note: Notifications are never queued for later delivery. When you use a schedule, voice
messages that arrive during an unscheduled time do not produce notifications at all.